We care about your privacy
We operate with clear data practices designed to respect users and protect their information.
Arch Capital Group Ltd │ Privacy Policy │ Applies to the Arch mobile application and website
Privacy Policy – Arch App and Website
This Privacy Policy applies to the Arch mobile application and the Arch website operated by
Arch Capital Group Ltd ("we", "us", "our"). It explains how we collect, use and protect your
personal data.
1. Controller
Arch Capital Group Ltd
167–169 Great Portland Street
London, W1W 5PF
United Kingdom
2. Scope
This Privacy Policy applies to your use of the Arch mobile application and the Arch Capital
Group website.
3. Personal data we collect
We may collect and process the following categories of personal data:
Category of data Examples
Identity and profile data Name, university affiliation, profile
information
Contact data Email address, telephone number
Account data Login credentials and account identifiers
Communications Messages you send to us and support requests
Technical and device data IP address, device identifiers, operating
system, app version
Usage data Information about how you use the App and
website
We do not store your payment card details. Payments are processed by third‑party payment
providers.
4. Google account and Google Calendar integration
If you choose to connect your Google account, we process the following information:
Data accessed from Google Purpose
Basic Google account information (such as To authenticate you and link your Google
Arch Capital Group Ltd │ Privacy Policy │ Applies to the Arch mobile application and website
email address and unique account identifier) account to your Arch account
Google Calendar data and event metadata To enable calendar synchronisation and
event‑related features within the App
Arch Capital Group Ltd’s use and transfer of information received from Google APIs adheres to
the Google API Services User Data Policy, including the Limited Use requirements.
5. How we use your personal data
Purpose Explanation
Account creation and management To create, administer and maintain your user
account
Provision of services To operate and provide the features of the
App and website
Integrations and personalisation To enable connected services such as Google
Calendar and tailored features
Communications To contact you about your account, support
requests and important service notices
Service improvement To analyse usage and improve our products
and services
Legal and regulatory compliance To meet our legal obligations
6. Lawful bases for processing
Lawful basis When it applies
Performance of a contract Where processing is necessary to provide the
App and website services
Consent For Google integrations and certain
communications
Legitimate interests For operating and improving the service,
where your interests do not override ours
Legal obligation Where we must process data to comply with
the law
7. Sharing your data
We may share your personal data with service providers supporting the operation of the App and
website (including hosting, analytics, customer support and infrastructure providers), Google
Arch Capital Group Ltd │ Privacy Policy │ Applies to the Arch mobile application and website
LLC where you choose to connect your Google account, payment processors, and professional
advisers or regulators where required by law.
8. International transfers
Some of our service providers are located outside the United Kingdom and the European
Economic Area. Where personal data is transferred internationally, we use appropriate safeguards
such as standard contractual clauses.
9. Data retention
We retain personal data only for as long as necessary for the purposes described in this policy or
as required by law.
10. Security
We apply appropriate technical and organisational measures to protect your personal data against
unauthorised access, loss or misuse.
11. Your rights
You have the right to access your personal data, request correction or deletion, restrict or object to
processing, request data portability, and withdraw your consent at any time.
You may exercise your rights by contacting us via www.archcapitalgroup.co.uk.
12. Complaints
You may lodge a complaint with the Information Commissioner’s Office in the United Kingdom.
13. Cookies and tracking
Our website uses cookies and similar technologies. Further information is provided in our Cookie
Policy.
14. Changes to this policy
We may update this Privacy Policy from time to time. Updated versions will be published on our
website and within the App.
15. Governing law
This Privacy Policy is governed by the laws of England and Wales.